Support Solutions - SoftwareSeni

CONTACT US

SoftwareSeni understands that once a project is completed, it doesn’t always mean the end of our working relationship. With this in mind, we provide a wide range of support options for our clients, depending on the level you need.

This support can range from the ongoing monitoring of your website, to a monthly health check, to helping you with basic troubleshooting, general maintenance and updates, or resolving your more complex technical problems as they arise. This ensure your issues are resolved efficiently, reducing the impact on your day to day business operations.

There Are Several Ways You Can Contact Our Friendly Support Team:

Email Support:

Send an email to the SoftwareSeni Support Team. Urgent issue? Mark your subject line with "[URGENT]" for immediate attention.

Phone Support:

Call one of our Support reps between 9 AM - 8PM Sydney Time / 8 AM - 5 PM Yogyakarta Time.

After Hours Support:

Experiencing an issue after business hours? Don’t panic, we’re here to help. We are proud to offer our clients Support via phone or email.

How does it work?

All Support cases are managed and tracked through our Support ticketing system. You will receive real-time updates regarding the progress of your ticket so you’re fully informed every step of the way. Once your issue is resolved, our Support team will provide a detailed Incident Report outlining the problem, the steps taken to resolve it and our recommendation on what could be done to avoid the issue from occurring again.

SoftwareSeni offers a variety of Support tiers that will suit the requirements of your business. To learn more about the different models we have available, please Contact Us and one of our friendly Support team members will reach out and assist you.